Browse through our selection of commonly asked questions, alternatively email us at email@example.com.
What currency are the prices on your site?
All prices are in AUD, however we do sell globally and provide an interactive currency selector on our online store.
I just placed an order, when will it be shipped?
We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 5-21 days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business Days please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email email@example.com.
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-21 business days.
I have a question that wasn't answered, can you please help?
Please send us an email to firstname.lastname@example.org.